Independent insurance broker receives top customer service rating for fifth year

AN INDEPENDENT insurance broker has been recognised for its outstanding customer service for the fifth consecutive year.

H&H Insurance Brokers, which operates across the North of England, the Scottish Borders and Wales, has been awarded the Platinum Trusted Service Award by Feefo, which recognises businesses which deliver first-class customer service.

Feefo collects and monitors verified reviews providing feedback for businesses from real customers.

Paul Graham, Managing Director of H&H Insurance Brokers, said: “Delivering excellent service to our customers is at the heart of everything we do, and achieving the Platinum Trusted Service Award from Feefo for the fifth consecutive year reflects that commitment.

“The feedback we receive from our clients is invaluable and we read and analyse every review to help us to deliver the best possible service for them.”

Working with over 6,500 brands, Feefo is the world’s largest provider of verified reviews, helping brands understand customers by analysing reviews and providing insight into trends, needs and habits.

Customers rate a company’s service online via Feefo and the best are given awards for excellence and delivering exceptional experiences. Businesses who meet the high standard, based on number of reviews collected and average rating, receive the top accreditation.

Tony Wheble, CEO at Feefo, said: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer.  

“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.

“A particular congratulations to H&H Insurance Brokers for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”  

H&H Insurance Brokers offer independent advice on all aspects of rural and business insurance. The company has its HQ in Carlisle, Cumbria, as well as offices in Durham; Northallerton; Newtown St Boswells; and Wrexham and Ruthin in North Wales. 

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